Exchange and return policy and conditions (for feather and color products)
We aim to ensure that you are completely satisfied with our products and services. Therefore, we would like to clarify our exchange and return policy as follows:
Paintings or products must be in their original condition, high quality and original packaging when purchased.
Returns and exchanges are available within a period not exceeding three (3) days from the date of delivery, provided that the following conditions are met:
- In the event of a manufacturing defect or non-conformity of the product if it has a serious technical defect that cannot be remedied, such as if it is made of materials and elements other than those agreed upon, and as if it is in colors other than those agreed upon. Note that the color of the product varies according to the lighting in the photography, and in this case we do not accept exchange or return. (By color difference we mean if the color of the product is completely different, for example: if the requested product is red and a white color is received).
The customer must notify us of the damage within 24 hours only from the time of receiving the product, provided that it is in its original condition and unused, with the purchase invoice attached.
- It is strictly forbidden to return or exchange paintings or products that were designed specifically for the customer or that were damaged as a result of misuse.
- If the board is damaged during shipping, you must contact the shipping company and request compensation according to the apparent damage to the board.
Products included in offers and discounts, or if a discount coupon was used, or the customer received an automatic discount, the exchange policy only applies to his order.
- If the returned product includes free gifts and they will not be returned with the main product, the value of the free gift will be deducted from the value of the returned amount and will not be considered free.
- Risha Wa Lun is not responsible for replacing or repairing any damage or harm to the products after this period or if the customer is the cause of the damage or harm.
- The same original amount printed on the purchase receipt/invoice (order summary) will be refunded without shipping charges or customs and taxes fees.
Product replacement and return procedures
- Within 24 hours of receiving the order, a refund/exchange request must be submitted through your account in the online store, and the store team must be immediately notified via WhatsApp, stating the reason for the replacement/refund.
- Your order will be received within one to two weeks (depending on the customer’s city) from the date of creating the replacement or return policy for the customer. The integrity of the shipment will be verified, inventoried, and re-entered into the system.
- Then the product is maintained within a maximum period of 15 days from the date of setting a maintenance appointment. If the product cannot be maintained, the customer has two options: either replace the product with another, and this procedure takes a maximum of 10 days, or if the customer does not wish to replace it, the value of the product is transferred to a balance in the customer’s wallet or is transferred to the account according to the payment method, and in this case the shipping and installation costs are deducted.
- If the customer does not respond to us to complete the required procedures, such as not responding to us on various means of communication or we lose contact with him, the after-sales policy procedures will be cancelled after the period specified for each procedure in the policy has passed.
- The replacement or return procedures will be initiated after verifying the condition of the products and that the order meets the conditions and after deducting the fees due as stated in this policy and according to the condition of the customer’s order, with emphasis on not damaging or throwing away any part of the external or internal packaging of the products. In the event that the shipment arrives damaged to the Reesha & Color warehouses, we apologize for not completing the return and replacement procedures.
- In the event that the product is returned to one of the branches, no refunds will be given in cash, but rather they will be transferred to the customer within one to seven days.
- If the customer decides to return a product that is in good condition (correct - conforms to specifications - meets the return and packaging conditions) within the specified return period, the return will be made and shipping costs will be deducted at a rate of 10% or 15% of the total order invoice value, with a minimum of 60 riyals, depending on the customer’s region, even if the customer has benefited from a free shipping offer.
Shipping and handling fees are non-refundable:
- If the return reasons are wrong items shipped or double shipment, the shipping cost will be borne by the feather and color.
- If the reason for the return is that the customers did not like the item or any of the previously mentioned cases, and the product is still in the same original condition in which it was shipped, in this case the customer bears the shipping costs.
Feather and Color Training Workshops Policy and Terms
All electronic files, visual materials and videos are the rights of the Reesha and Color store and are the private property of the site. No one has the right to download, distribute, modify, copy, transfer, broadcast, sell or publish the store’s content without written permission and approval from the management.
- When purchasing registered training courses, the subscriber has the right to exchange them if the order status has not changed to “executed” and the amount is equal to or higher than the value of the training course to be exchanged.
- In cases other than those mentioned above, the subscriber is not entitled to exchange or refund the full or partial amount paid or request cancellation.
- The store is not responsible for providing media programs if it requires specific programs for viewing.
Reesha and Color Store has the right at any time to amend and update the terms and conditions of the website or any of the current and future services without prior notice or warning, and the terms apply to all subscribers and registrants who subscribed and registered before and after the update, and you can access the latest version of the terms and conditions at any time on the website, and in the event that you do not accept the amendments to the terms and conditions, you must stop using this service.
technical support:
If you have a complaint, you can contact us via WhatsApp, or by sending an email, and you will be responded to within a maximum of 48 working hours.
Our digital products are delivered as soon as you complete the purchase process and do not require delivery. If you pay by bank transfer, the transfer must be manually reviewed before you receive the product.
